Refunds & Cancellations Policy

Refund and Cancellation Policy

At SpectraCloud, a division of Spectra Technologies India Private Limited, we take pride in delivering consistent uptime, dependable cloud infrastructure, and an exceptional service experience to every customer.

Our goal is to provide enterprise-grade infrastructure that businesses can rely on — 24x7, 365 days a year.

This Refunds & Cancellations Policy (“Policy”) outlines how billing, service usage, and termination are handled in a fair and transparent manner. It forms an integral part of our Terms & Conditions, and applies to all our customers and service users.

1. Our Commitment to Quality and Uptime

SpectraCloud services are designed for performance, reliability, and continuity. We maintain high availability through redundant infrastructure, optimized network design, and proactive monitoring across all our data centres.

Our customers choose SpectraCloud for:

• 99.9%+ uptime commitment on hosted infrastructure.
• Tier-III data centre reliability and security.
• 24x7 monitoring by skilled network and cloud engineers.
• Transparent support and quick escalation protocols.

We ensure that the services you subscribe to remain available and functional for the full duration of your subscription, as long as your account is active and payments are current.

2. Service Activation and Billing Transparency

All SpectraCloud services are provisioned based on advance payment and a confirmed service order or online request.

Once a service has been provisioned, compute, storage, and network resources are permanently allocated to you. This involves real-time costs, bandwidth reservation, and infrastructure commitments from our end.

To ensure clarity:

• Charges are based on the type of service plan, resource allocation, and billing cycle (monthly, quarterly, or annual).
• All payments are processed in advance.
• Services begin immediately upon provisioning, with activation confirmation shared via email.

Since these resources are custom-configured for your use, billing remains non-reversible once activated.

3. Service Continuity and Customer Responsibility

We design and manage infrastructure with enterprise-grade resilience, but your applications, websites, and software configurations are unique to your environment.

Customers are responsible for managing their applications, data, and configurations running on the infrastructure.

If at any point you decide to discontinue usage:

• You may request deactivation or non-renewal at the end of your billing cycle.
• Any prepaid amount for ongoing or completed billing cycles is not eligible for credit or adjustment, as the infrastructure has already been provisioned and reserved.
• Access to data and configurations remains available until the end of the active billing term, after which services will be terminated.

This ensures both clarity in billing and fairness in resource utilization.

4. Transparent Cancellation Process

SpectraCloud offers complete transparency in service lifecycle management.If you wish to discontinue a service, please submit a written or email request to our billing or support team before the start of the next billing cycle.

Your request will be acknowledged promptly, and we’ll ensure all your services and data remain accessible until the current billing term concludes.

Because our cloud resources are reserved and maintained exclusively for each customer, fees paid for an active service term are not adjusted or reimbursed once provisioned.

We do this to maintain infrastructure stability and fairness across all our customers.

5. Service Quality and Escalation Assurance

While we operate under a non-refundable billing structure, SpectraCloud always stands behind its quality of service.

If you ever experience downtime, performance issues, or concerns about service delivery:

• Our Network Operations Center (NOC) operates 24x7 to handle critical incidents.
• Escalations are monitored by our Customer Success and Technical Management teams.
• We commit to resolving genuine service-level issues as quickly and effectively as possible.
• In case of an extended outage (beyond SLA thresholds), we may, at our discretion, offer service credits for future billing cycles.

This commitment underlines our promise of reliability and integrity, without compromising the quality you expect from SpectraCloud.

6. Custom Contracts or Enterprise Agreements

For enterprise customers or partners operating under specific Service Level Agreements (SLAs), refund or cancellation terms (if any) will be explicitly mentioned in their signed contract.

Unless such a written exception exists, this general Refunds & Cancellations Policy applies to all customers.

7. Fairness, Sustainability, and Trust

Our billing and refund structure is designed to maintain fairness for all customers — balancing our guaranteed uptime commitments with the real infrastructure costs we incur the moment your service is activated.

By pre-allocating resources exclusively for you, we ensure that:

• Your compute and bandwidth are reserved in advance.
• Performance remains predictable, without over-commitment.
• Costs remain stable and transparent across the service term.

This transparent, resource-based model helps us sustain consistent pricing while maintaining the highest service standards.

8. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of India. All disputes, if any, shall be subject to the exclusive jurisdiction of the courts at Jagadhri, Haryana, India, where Spectra Technologies India Private Limited is registered.

9. Contact Us

If you have additional questions, please contact us at any time.