Privacy Policy

Privacy Policy

At SpectraCloud, a division of Spectra Technologies India Private Limited, we are committed to protecting your privacy and ensuring that your personal and business data are handled securely and responsibly.

This Privacy Policy (“Policy”) explains how we collect, use, store, disclose, and protect your personal data when you visit our website spectracloud.com or use any of our infrastructure or hosting services (“Services”).

By accessing our website or using our Services, you agree to this Policy and consent to the data handling practices described herein.

1. Who We Are

SpectraCloud provides cloud hosting, data centre infrastructure, virtual servers, and managed IT solutions to customers across India and beyond.

We operate strictly as a service provider and infrastructure host, supplying the computing environment on which our customers run their own systems, applications, and data.

2. Scope of This Policy

This Policy applies to all visitors, customers, and users of SpectraCloud’s website, portals, and services.

It covers all personal and non-personal information we collect, in accordance with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Digital Personal Data Protection Act, 2023 (DPDPA 2023)

3. What Information We Collect

Depending on your interaction with us, we may collect the following information:

• Identity details — name, organisation name, designation, contact person details.
• Contact information — email address, phone number, postal address, billing address.
• Account data — usernames, login credentials, billing records, service configurations.
• Technical information — IP address, browser type, device information, access logs, error logs, usage analytics.
• Payment information — invoice details, transaction records (processed securely via third-party gateways).
• Communications — emails, messages, or tickets you send to our support or billing teams.

We may also collect limited system data and logs for security, auditing, and troubleshooting.

4. How We Use the Information

We process personal and operational data primarily for:

• Delivering and managing your services
• Setting up your server, virtual machine, or account
• Providing billing, invoicing, and support communication
• Monitoring service uptime, performance, and security
• Ensuring compliance with Indian laws and government regulations
• Conducting audits, maintenance, and fraud prevention
• Sending updates, service notifications, and product announcements (where consented)

Your information is never sold, rented, or commercially shared with unrelated third parties.

5. Legal Basis for Processing

We process information under one or more of the following lawful bases:

• Performance of a contract — to deliver the services you ordered.
• Compliance with legal or regulatory obligations
• Legitimate business interests — service improvement, network security, billing.
• Consent — for optional marketing or communications.

6. Data Retention and Storage

Data Storage: All data is stored securely on servers located within India, or other jurisdictions offering comparable data protection.

Retention Period: We retain data only for as long as necessary to provide our services, meet regulatory obligations, or resolve disputes.

Deletion or Anonymisation: After expiry of the retention period, data is securely deleted or anonymised.

7. Disclosure to Government or Lawful Authorities

SpectraCloud operates under Indian laws and complies with all applicable regulations related to cybersecurity, national interest, and lawful interception.

Accordingly:

If any government department, regulatory authority, law enforcement agency, or court of competent jurisdiction lawfully requests information about a server, service, user, or transaction, SpectraCloud will cooperate fully and share all relevant information as required under Indian law.

Such disclosures may include:

• Server logs, IP records, or timestamps
• Customer account or service details
• Configuration or usage data as available
• Any other information specifically mandated by the request

These disclosures are made only to authorised government departments or agencies under due legal process (such as written notice, directive, or court order), and strictly for lawful investigative or regulatory purposes.

SpectraCloud does not disclose or monitor customer data voluntarily for any non-legal or commercial purpose.

8. How We Protect Your Data

We follow Reasonable Security Practices and Procedures as prescribed under Indian law, including:

• Multi-layer network and physical security controls
• Encryption in transit and at rest wherever applicable
• Access control and authentication systems
• Continuous infrastructure monitoring and incident response
• Regular vulnerability assessments and audits

While we take strong precautions, no electronic system is completely immune from risk. Customers are also expected to implement their own data security measures within their hosted environments.

9. Customer Data Ownership

You retain full ownership of all data stored, transmitted, or processed through your SpectraCloud services.

We act only as a service provider and do not control or determine the content of the data you store.

Responsibility for compliance, accuracy, and legality of such data rests entirely with you, the Customer.

In case of data loss, leakage, or exposure caused by customer-side software, misconfiguration, or security breach, the full responsibility lies with the Customer.

SpectraCloud is indemnified against any third-party claims or regulatory liabilities arising from such events.

10. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience, measure performance, and secure sessions.

You may disable cookies via your browser, but this may affect some functionality of our website.

We may use anonymised analytics data to understand usage patterns and improve our content and SEO visibility.

11. Your Rights Under Indian Law

Under applicable Indian privacy laws, you may:

• Access or request a copy of your personal information held by us
• Request correction or deletion of inaccurate information
• Withdraw consent to optional data processing (like marketing)
• Raise a grievance or complaint if you believe your data is misused

You can exercise these rights by emailing privacy@spectracloud.com with appropriate identification details.

12. International Transfers

If any data is processed outside India (for example, by a third-party sub-processor or global partner), such transfer will comply with Indian law and ensure equivalent data protection safeguards.

13. Children and Sensitive Users

Our website and services are intended for business and professional use only.

We do not knowingly collect or process data from children under 18 years of age.

If such data is inadvertently collected, it will be deleted upon discovery.

14. Policy Updates

We may update this Policy periodically to reflect legal, technical, or business changes.

When we do, the “Last Updated” date will change and the revised version will be published on this page.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted according to the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Jagadhri, Haryana, India, where Spectra Technologies India Private Limited is registered.

16. Contact Us

For questions, requests, or privacy concerns, please contact:

Spectra Technologies India Private Limited
Email: privacy@spectracloud.com